Privacy Policy

Effective date: 10-10-2026

Mango Gate ("Mango Gate," "we," "us" or "our") is responsible for the personal information described in this policy.

This policy explains how we handle information when you visit our website, request an assessment, enroll in a program or communicate with us.

Website: www.mangogate.com
Privacy contact: hello@mangogate.com

1. Information We Collect

Depending on your interaction with us, we may collect:

• Contact information: your name, email address, phone number and country.
• Enrollment information: your selected program, availability and relevant learning goals.
• Learning information: assessment results, attendance, assignments, feedback and progress records.
• Payment information: transaction references, payment status and billing details.
• Communications: messages, support requests and feedback you send us.
• Technical information: IP address, browser and device information, and website activity where collected through our website tools.
• Session information: your display name, voice, image or messages during online lessons, including recordings where notified and lawfully permitted.

For children's programs, we may collect the child's name, age, learning information and a parent or guardian's contact details.

Please do not send sensitive personal information unless it is necessary for a specific request.

2. How We Use Information

We use personal information to:

• Respond to enquiries and arrange assessments.
• Recommend a suitable learning program.
• Deliver lessons, resources and student support.
• Manage enrollment, payments and refunds.
• Monitor learning progress and improve teaching.
• Send necessary service updates.
• Maintain website security and prevent misuse.
• Meet legal, accounting and regulatory obligations.
• Handle complaints and establish or defend legal claims.

We rely on consent where required and other lawful grounds where available, including processing necessary to deliver a service or comply with legal obligations.

3. Marketing Communications

Purchasing a program does not automatically enroll you in promotional communications.

Where permitted by applicable law, we will ask for separate permission before sending optional marketing messages. You may withdraw that permission at any time using the unsubscribe option or by contacting us.

Withdrawing marketing permission does not stop essential messages about your enrollment or lessons.

4. Payments

Payments are processed through third-party payment providers. Their own privacy notices explain how they handle payment information.

Please do not send complete card details, passwords or verification codes to Mango Gate by email or messaging apps.

5. When We Share Information

We may share relevant information with:

• Authorised teachers and staff who need it to deliver your program.
• Providers supporting payments, hosting, online classes, student management, communications and technical services.
• Professional advisers where necessary.
• Authorities where disclosure is legally required.

We limit access to what is needed for the relevant purpose and require appropriate confidentiality and data protection arrangements.

For employer-sponsored training, we may share agreed attendance, assessment and progress reports with the sponsoring organisation. We will explain the reporting arrangements to participants.

6. Online Classes and Recordings

All Mango Gate live sessions are recorded for quality assurance, teacher training, performance evaluation, marketing, and continuous improvement of our educational services.

Recordings, screenshots, and selected clips may be used for internal training, educational content, and promotional activities across Mango Gate's website, social media, and other marketing channels.

By enrolling in our programs, you acknowledge that sessions are recorded. If you do not wish to have your image, voice, or class contributions used for marketing or promotional purposes, please notify us in writing at any time. We will respect your preference and exclude you from future promotional use. Where required by applicable law, we will obtain your separate consent before using identifiable recordings for marketing.

All recordings are handled in accordance with our Privacy Policy.

7. Messaging Groups

Joining an optional student messaging group may reveal your phone number, name or profile information to other participants.

We will explain this before you join. Contact us if you prefer an alternative channel for essential program updates.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies for essential functions and, where enabled, analytics or advertising.

Where required, non-essential technologies will operate only after you consent.

Our cookie notice identifies the technologies actually used, their purposes and their duration. Browser settings may also allow you to block or delete cookies.

9. International Data Transfers

Some service providers or authorised team members may process information outside the UAE.

Where personal information is transferred internationally, we will use a lawful transfer mechanism and appropriate safeguards required by applicable law.

10. How Long We Keep Information

We retain information only for as long as needed for its purpose, including delivering services, managing complaints and meeting legal recordkeeping obligations.

We then securely delete or anonymise information, subject to lawful retention requirements and normal backup deletion cycles.

11. Security

We use appropriate technical and organisational measures to protect information, including access controls and confidentiality requirements.

No online service is completely secure. If a personal data incident occurs, we will take appropriate action and notify affected individuals or authorities where required.

12. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information.
• Correct inaccurate or incomplete information.
• Request deletion in appropriate circumstances.
• Restrict or object to certain processing.
• Withdraw consent where processing relies on consent.
• Request a portable copy of information where applicable.
• Submit a complaint to a competent data protection authority.

To make a request, contact hello@mangogate.com. We may need to verify your identity. We will respond within the applicable legal timeframe and explain any lawful limitations.

13. Children's Privacy

Children's enrollment must be arranged or authorised by a parent or guardian. We obtain verifiable parental consent where required.

We collect only information reasonably needed to deliver and administer children's programs. We do not use children's information for behavioural advertising.

Parents or guardians may contact us about access, correction or deletion of their child's information, subject to applicable law.

14. Third-Party Services

Our website may link to external websites or platforms. Their privacy practices are governed by their own policies.

15. Policy Updates

We may update this policy to reflect changes in our services or legal obligations. The updated effective date will appear above.

Where required, we will notify you of material changes and obtain fresh consent before using information for a new purpose.

16. Contact Us

For privacy questions or requests:

Mango Gate FZ-LLC
Email: hello@mangogate.com